William Chan: $550K Complaint Against Citi Advisor

A recent investor complaint against Rowland Heights, California financial advisor William Chan (CRD# 3103541) alleges that he made unsuitable investment recommendations. Financial Industry Regulatory Authority records show that he is registered as a broker and an investment advisor with Citigroup Global Markets.

Mr. Chan’s BrokerCheck report discloses two investor complaints. The most recent, filed in March 2026, alleges that as a representative of Citigroup Global Markets, he recommended unsuitable structured notes, violated California’s Blue Sky law, acted negligently, failed in his supervisory duties, used manipulative, deceptive, or fraudulent devices, breached his fiduciary duty, failed to act in the customer’s  best interest, and breached contract. The pending complaint alleges damages of $550,000.

An earlier investor complaint, filed in 2011, alleged that as a representative of Citigroup Global Markets, he misinformed the client about an account transfer and forged her signature on transfer documents. The complaint alleged damages of $6,178 and was denied by the firm.

According to the Financial Industry Regulatory Authority, William Chan holds 25 years of securities industry experience. Based in Rowland Heights, California, he has been registered as a broker and an investment advisor with Citigroup Global Markets since 2011. His registration history includes Unionbanc Investment Services, Citigroup Global Markets, Citicorp Investment Services, WM Financial Services, American Express Financial Advisors, IDS Life Insurance, White Pacific Securities, Thomas F. White & Company, and SunAmerica Securities. His credentials include the passage of six securities industry qualifying exams: the Securities Industry Essentials Examination, or SIE; the Uniform Investment Adviser Law Examination, or Series 65; the Uniform Securities Agent State Law Examination, or Series 63; the General Securities Representative Examination, or Series 7; the Investment Company Products/Variable Contracts Representative Examination, or Series 6; and the General Securities Principal Examination, or Series 24. He holds 24 state licenses. (Information current as of April 16, 2026.)

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